Never Split the difference

"Never Split the Difference: Negotiating As If Your Life Depended On It" by Chris Voss is a guide to mastering negotiation skills using techniques from the author's experience as an FBI hostage negotiator. Voss introduces strategies like active listening, tactical empathy, and calibrated questioning to build rapport, gather information, and influence outcomes. The book provides practical advice and real-life examples, emphasizing the importance of understanding human psychology and emotional intelligence to achieve successful negotiations in both professional and personal contexts.

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